Yes. I’d make a few important changes before putting this on your Shopify store:

• Replace “fix” with “resolution” or “replacement”—“fix request” sounds unusual for an online store.

• Your opening says no returns/refunds for custom items, but later the policy talks about refunds generally. We should clearly distinguish custom items from defective, damaged, incorrect, or lost orders.

• The statement that refunds are automatically issued to a gift card may not be what you want. If you're refunding customers, it’s usually clearer to say refunds go to the original payment method.

• The “perishable goods, hazardous materials, flammable liquids…” section appears to be generic template language and may not apply to Dori’s Drops. Removing irrelevant categories makes the policy look more professional.

• “Lost shipment” needs clarification because the resolution may depend on the carrier's tracking status and circumstances.

Here’s a cleaner Shopify-ready version tailored to Dori’s Drops:

Return & Refund Policy

Last updated: August 27, 2026

At Dori’s Drops, we want you to love your order. Because many of our products are made specifically for you, we have a limited return and refund policy.

Custom and Personalized Items

All custom, personalized, and made-to-order items are final sale. We do not accept returns, refunds, or exchanges simply because you changed your mind, selected the wrong size, or no longer want the item.

However, if your custom item arrives damaged, defective, misprinted, incorrect, or otherwise different from what you ordered, please contact us so we can review the issue and work toward an appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, misprinted, or you receive the wrong product, contact us as soon as possible.

To request assistance, email d3signedbydori@gmail.com and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

• Photos of the packaging, when applicable

We will review your request and determine the appropriate resolution. Depending on the circumstances, an approved claim may qualify for a replacement or other resolution at no additional cost to you.

Lost or Missing Shipments

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at d3signedbydori@gmail.com.

We may request your order number and shipping information so we can review the shipment status. Resolution for lost shipments may depend on the carrier's tracking information and the circumstances surrounding the shipment.

Please make sure your shipping address is correct before completing your purchase. Dori’s Drops is not responsible for orders delivered to an incorrect address provided by the customer.

Exchanges

We do not offer exchanges.

If you received an incorrect, damaged, defective, or misprinted item, please contact us so we can review the issue and determine whether you qualify for a replacement or other resolution.

Items We Do Not Accept for Return

Because our products may be custom, personalized, or made to order, we generally do not accept returns for:

• Custom or personalized products

• Made-to-order products

• Sale or promotional items

• Gift cards

• Items purchased by mistake or due to a change of mind

• Items ordered in the wrong size or color when the correct item was produced and shipped

Approved Returns

If Dori’s Drops determines that a return is necessary to resolve an approved issue, do not send the item back without contacting us first.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Items returned without prior approval may not be accepted.

Refunds

If a refund is approved, we will notify you after the issue has been reviewed.

Approved refunds will generally be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your approved refund after 15 business days, please contact us at d3signedbydori@gmail.com.

Questions

If you have questions about our Return & Refund Policy or believe there is an issue with your order, please contact us at:

Email: d3signedbydori@gmail.com

We’re happy to review your situation and help determine the best available resolution.